CONTACT
Any questions or would love more information feel free to get in touch with us.

LET'S GET IN TOUCH


We would love to hear from you! You may want to have a look at our FAQ below to get immediate answers on frequently asked questions.

If you can't find an answer to your question or have a special inquiry, want to work together or anything else please get in touch with us via the form under the FAQ's and we are happy to help you.

WHAT IS YOUR CANCELLATION POLICY?

We require at least 24-hour notice prior to your tour departure time to receive a refund on pre-paid tour bookings.  Otherwise, it is not a problem to cancel a booking by sending an email to let us know.

IS THERE A DISCOUNT FOR CHILDREN?

Yes, children under the age of 12 years get 25% off regular prices.   Small children who can ride with their parents in a child or baby seat can join for free.

DO WE VISIT THE TOURIST SITES?

We pride ourselves in being an alternative to the standard tourist experience by taking our customers "off the beaten path"  to show them the REAL Bangkok.  As such, our tours do not go to typical mass tourism attractions like the Grand Palace, Wat Pho, Jim Thompson House, etc.  We go behind the scenes into the local communities to places that are typically inaccessible to the average traveler.  Please do not be concerned about duplicating location visits on your own during the rest of your time in Bangkok.

DO YOU TAKE CREDIT CARD PAYMENTS?

Yes, we do accept credit card payments (Visa, MasterCard) at the office, but we do prefer online payments, or payments in cash at the office.

DO YOU OFFER PRIVATE TOURS?

  • For larger groups (10+) it is usually not a problem to book a private tour.  In our peak summer months (July-Aug.) this may not apply.
  • During non-peak periods (March - June; Sep. - Oct.) it may be possible to book a private tour for smaller groups (ie. 4-8 persons.
  • Please send your enquiries via our contact form on the website. Additional charges may apply depending on the number of participants booked.

DO YOU HAVE ELECTRIC BIKES?

We do not have any tandem bikes as they will not work in the tight spaces and sharp corners of our tour route.

We do not have any electric bikes. Bangkok is extremely flat and easy to cycle, so we do not find electric bikes to be necessary.

DO YOU HAVE AVAILABILITY?

Each tour has its own dedicated calendar with live availability.  Green means the tour is available on that day and can be booked directly.  Yellow needs to be approved first where red means the tour is unavailable on that day and time.

DO YOU HAVE A PLACE TO STORE LUGGAGE?

Yes, feel free to store your backpacks and luggage in our office during or after the tour.  Our office is open 06:00 - 19:00 daily.

CAN I PAY FOR MY TOUR ON THE SPOT?

Yes!  It's not a problem to pay in cash at our office before the start of your tour.  Kindly drop us an email and we will create your booking for you.


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Let's get in touch!

Pick your location below and start writing, typically we reply within 12 hours, 7 days a week.

Or get in touch via WhatsApp daily between 06.00 and 19.00
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BANGKOK

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OUR ADDRESS

1) River City Bangkok office

Co van Kessel (River City)
River City Bangkok Rm 164
23 Charoen Krung Road, Soi 24
Bangkok, 10100

กรุณาส่งลูกค้า ที่ ศูนย์การค้าริเวอร์ซิตี้
ท่าน้ำสี่พระยา (เข้าเจริญกรุงซอย 24) ตรอกโรงน้ำแข็ง แขวงตลาดน้อย

2) Tha Phra Chan Bangkok office
Co van Kessel (Tha Phra Chan)
Phra Borom Maha Ratchawang
Bangkok, 10200

TEL: +66 (0)2 639 7351

CHIANG MAI

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OUR ADDRESS

CO VAN KESSEL CHIANG MAI 
Kotchasarn Lane 1 Alley
Chang Klarn, Amphoe Mueang Chiang Mai
Chiang Mai 50100

TEL:. +66 (0)6 498 688 68

Travel concierge

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Arrange further travels

Looking for more ways to explore Thailand? Travel concierge offers a simple way to book additional tours and activities or transport.

As your travel concierge, we can connect you to a variety of options andhelp you arrange your further travels.