Find out the answers on any booking related questions you may have right here.
We require at least 24-hour notice prior to your tour departure time to receive a refund on pre-paid tour bookings. Otherwise, it is not a problem to cancel a booking by sending an email to let us know.
Yes, children under the age of 12 years get 25% off regular prices. Small children who can ride with their parents in a child or baby seat can join for free.
Yes, we do accept credit card payments (Visa, MasterCard) at the office, but we do prefer online payments, or payments in cash at the office.
Each tour has its own dedicated calendar with live availability. Green means the tour is available on that day and can be booked directly. Yellow needs to be approved first where red means the tour is unavailable on that day and time.
Yes! It's not a problem to pay in cash at our office before the start of your tour. Kindly drop us an email and we will create your booking for you.
"Preparation is key". Although exploring Bangkok with us doesn't take much prepation we have several of your potential questions covered right here. From tips to what to wear while exploring, to potential weather concerns you may have.
On our tours we are guests at local and more conservative communities, including temples. Please allow us to ask you to dress more conservatively out of respect for the local community. A top that covers the shoulders and a sarong for covering the legs in a temple is always appreciated in Thai culture.
FOR YOUR OWN CONVENIENCE
We recommend you wear light, comfortable clothing with a hat to keep the sun off your head. For footwear, we recommend closed shoes or sports sandals for maximum protection and control during your tour. For your own safety, we discourage the use of ‘flip flops’ as they often compromise the ability of the rider to control his/her bicycle on the tour. The liberal use of sunscreen is also highly encouraged.
The vast majority of our guides are English speaking local Thais.
By design, our tours do not contain much talking. Our philosophy is to focus more on the interactive experience of cycling within the local community rather than presentations about facts, figures, or history. In that respect, language does not play a large factor in your tour experience, and it is unlikely that you will feel like you've missed out on anything by not having a native language guide.
All Co van Kessel tours include the following (when applicable):
We will never cancel a tour due to rain! The weather in Bangkok is unpredictable and rain can occur at any time, especially during the rainy season of July-September. Rain is also a very localized phenomenon, happening in small pockets in places while being completely dry only a few kilometers away. In our vast experience doing the tours, we know that heavy rains rarely last more than 30 minutes and our guides know very well where to take our customers for cover during the deluge. In light rain, we provide ponchos to our customers and cycle on. Often times, the rain will offer a refreshing break from the tropical heat.
Joining one of our bicycle tours in Bangkok is a surprisingly refreshing adventure year round. The activity of cycling (as opposed to walking), will always create a breeze to help cool you down. We are also aided by the fact that Bangkok terrain is inherently very flat and we cycle at a leisurely pace. In addition, plenty of cold drinks and rest stops along the way will keep you refreshed for the journey.
We pride ourselves in being an alternative to the standard tourist experience by taking our customers "off the beaten path" to show them the REAL Bangkok. As such, our tours do not go to typical mass tourism attractions like the Grand Palace, Wat Pho, Jim Thompson House, etc. We go behind the scenes into the local communities to places that are typically inaccessible to the average traveler. Please do not be concerned about duplicating location visits on your own during the rest of your time in Bangkok.
Our Bangkok tours are specifically designed to be do-able for all ages contrary to what you might expect. They are known to be a family friendly, cultural and fun activity. Any questions on taking the little ones with you are answered right here.
We have different sizes of children’s bikes as well as adult bikes with child- and baby seats on the back for our younger guests. Please note that all of our bicycles have hand-brakes where most children are used to bikes with back-pedal brakes. For more information on children on our bicycle tour please find our dedicated BLOG-post on children on our bicycle tour.
Please also have a look at photos of our current children bikes and baby- and children seats
As long as your children are comfortable handling a bike, they should have no problem on our tour. We do not cycle on main road with traffic, but prefer to make use of back roads, alleyways, and footpaths where we can connect intimately with the local community.
Yes, please ask your guide before the tour.
Yes, Co van Kessel tours are a family friendly activity and we welcome children of all ages. On our bicycle tours, we provide the following assistance for our young friends
We recommend the 3-hour and 5-hour tours for children under the age of 12 years. The 9-hour tour contains more advanced cycling and requires more endurance, which may be too much for young children
We are proud to have designed and developed our own bicycles, customally designed to elevate your experience. From a comfortable step-through frame and basket to the size and feel ofthe saddle.
WHAT KIND OF BIKES DO YOU HAVE?
We have designed our own custom yellow Co van Kessel city bikes to give our guests the ultimate local Bangkok experience. This means our bicycles are comfortable delivering a straight-up position to look around, open frame to easily step on/off, All of our bikes are adjustable in size and we have bikes suitable for both smaller and taller people.
DO YOU HAVE ELECTRIC BIKES?
We do not have any tandem bikes as they will not work in the tight spaces and sharp corners of our tour route.
We do not have any electric bikes. Bangkok is extremely flat and easy to cycle, so we do not find electric bikes to be necessary.
We operate our Bangkok tours from two office locations (River City and Tha Phra Chan). Here are the most frequently aked questions about our location and how to get to us.
Co van Kessel Bangkok tours operates all of our tours from two offices in Bangkok.
A) Bangkok - River City
B) Bangkok - Tha Phra Chan
Detailed directions on how to find us here >
River City location:
For the early morning (07:00) tour departure, taking a taxi will be the most convenient way as traffic will be relatively light before 06:30 (20-30 minutes, ~100 baht). During the rest of the day, traffic will be unpredictable, so please allow a minimum of one hour for transit.
Arriving to River City by the Chao Phraya Express Boat (http://www.chaophrayaexpressboat.com/en/home/) is a good option for the rest of the day.
This trip should take you around 30-40 minutes at the most and there won't be the uncertainty of hitting traffic. The cost is 15 baht per person.
Tha Phra Chan location:
You found our office a 15 minute walk from Khao San Road. Walk towards the Grand Palace, and stay on the west-side of the royal palace (Sanam Luang). Halfway the field, turn right into ''Tanon Phra Chan''. Walk straight for about 200 meters, even the the road bends left to find our office within the pier terminal of 'Phra Chan' .
Yes, River City Bangkok has a parking space. We will provide you with a stamp in order to park your car 5 hours for free.
The best indoor parking near the Tha Phra Chan office would be the Tha Maharaj parking which is a 200 meter walk away.
No, we request that our customers arrive at the departure point at least 15-30 minutes before tour departure time. Bangkok traffic is typically light for morning departures (07:00) and quite heavy and unpredictable for afternoon departures, so please account for this in your planning.
Yes, feel free to store your backpacks and luggage in our office during or after the tour. Our office is open 06:00 - 19:00 daily.